Privacy Policy

This Privacy Policy describes how Triangle AI Systems ("Triangle," "we," "us," or "our") collects, uses, discloses, retains and protects personal information. It applies when you visit triangleaisystems.com, pages hosted on go.triangleaisystems.com, submit an application or lead form, schedule a consultation, communicate with us, become a client, or otherwise interact with our services.

By using our websites or voluntarily providing information to us, you acknowledge the practices described in this policy. Where consent is required by law, we will request it separately and you may withdraw it as described below.

Depending on how you interact with Triangle, we may collect the following categories of information:

We ask that you not submit sensitive personal information that is unnecessary for our services, such as government identification numbers, medical information, biometric data or financial-account credentials, unless we specifically request it through a secure channel for a legitimate business purpose.

We may obtain personal information from:

• You directly, including through forms, calendars, calls, emails, SMS messages, contracts, onboarding and client-service activities.
• Your organization or authorized representatives, such as employees, contractors, partners, agencies or administrators who work with us.
• Our websites and technologies, including cookies, analytics tools, pixels, server logs, CRM systems and attribution tools.
• Advertising and social platforms, when you interact with our ads, pages or lead forms and the platform is permitted to provide that information.
• Service providers and integration partners, including scheduling, communications, CRM, payment, analytics and automation platforms.
• Publicly available or business sources, such as company websites, professional networks, directories and business databases, where permitted by law.

We may use personal information to:

• Respond to inquiries, review applications and determine whether our services may be a suitable fit.
• Schedule, confirm, conduct and follow up on consultations, audits, strategy sessions and client meetings.
• Provide, configure, manage, support and improve paid media, CRM, automation, AI, analytics and related services.
• Communicate about accounts, projects, appointments, invoices, service updates and requested information.
• Send marketing or promotional communications where permitted by law and consistent with your choices.
• Measure advertising performance, attribute leads, understand website activity and improve user experience.
• Operate, troubleshoot, secure and maintain our websites, systems, records and business operations.
• Detect, investigate and prevent fraud, abuse, security incidents, policy violations and unlawful activity.
• Comply with contracts, legal obligations, court orders, regulatory requests and enforceable claims.
• Evaluate or complete a merger, financing, reorganization, sale, acquisition or other business transaction.

We and our service providers may use cookies, pixels, tags, local storage, server logs and similar technologies to operate our websites, remember preferences, prevent fraud, measure performance, understand visitor behavior, attribute advertising results and deliver or measure relevant advertising.

Types of technologies we may use

• Essential technologies that support core website functions, forms, security, load balancing and scheduling.
• Analytics technologies that help us understand traffic, navigation, engagement, conversions and technical performance.
• Advertising technologies that support attribution, audience measurement, campaign optimization and relevant advertising.
• Functional technologies that remember preferences or improve how embedded forms, calendars, videos and other tools operate.

You can manage cookies through your browser settings and, where available, through consent controls presented on our websites. Blocking certain technologies may affect site functionality. Browser-based “Do Not Track” signals are not interpreted uniformly across the industry; where legally required and technically supported, we will honor recognized opt-out preference signals.

If you provide contact information, we may contact you regarding an inquiry, application, appointment, account, requested service or business relationship. We may also send marketing communications where you have consented or where otherwise permitted by law.

Text-message disclosures

When you opt in to SMS messages, you may receive transactional messages such as appointment reminders, confirmations, account notifications and service updates. If you separately opt in to marketing messages, you may also receive promotional communications. Message frequency may vary. Message and data rates may apply. Consent to marketing texts is not a condition of purchase. We do not share mobile opt-in information with third parties for their own marketing purposes.

You can unsubscribe from marketing emails using the link in the message. Opting out of marketing does not prevent us from sending non-promotional communications that are necessary to provide requested services, administer an account, confirm an appointment or comply with legal obligations.

We may disclose personal information to the following categories of recipients:

• Service providers and contractors that support hosting, forms, CRM, scheduling, communications, analytics, advertising, payment processing, security, document storage and business operations.
• Advertising, analytics and technology partners that help measure campaigns, attribute leads, improve performance and understand website use.
• Professional advisers such as attorneys, accountants, insurers, auditors and consultants where appropriate.
• Government authorities, courts or other parties when required by law or reasonably necessary to protect rights, safety, security, property or the integrity of our services.
• Transaction participants in connection with a financing, merger, acquisition, reorganization, bankruptcy, sale of assets or similar corporate event.
• Other parties with your direction or consent, including platforms, integrations or vendors you authorize us to use in delivering services.

When we process information on behalf of a client, the client may be the business responsible for deciding why and how that information is used. In those situations, requests concerning the data may need to be directed to the relevant client.

We do not sell personal information for money. However, certain uses of advertising cookies, pixels or identifiers may be considered “sharing,” “sale,” or “targeted advertising” under some privacy laws, even when no money is exchanged. Where applicable, you may have the right to opt out of these activities.

You may exercise available opt-out choices through browser or cookie controls, recognized opt-out preference signals where supported, platform advertising settings, or by submitting a request through the contact method below. We do not knowingly sell or share personal information of individuals under 16 for targeted advertising.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, prevent fraud and protect our systems.

Retention periods vary based on the type of information, the relationship involved, applicable contracts, legal requirements and operational needs. When information is no longer required, we may delete it, anonymize it or securely isolate it until deletion is practicable.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication, vendor review, secure configurations, monitoring, backups and staff procedures appropriate to the nature of the information.

No internet transmission, storage system or security measure is completely secure. Accordingly, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of credentials and access information associated with your accounts and systems.

Depending on where you live and subject to applicable exceptions, you may have rights concerning your personal information. These may include the right to:

You may also withdraw consent where processing is based on consent, object to or restrict certain processing, unsubscribe from marketing emails, reply STOP to text messages, and adjust cookie or advertising settings.

Submitting a request

1. Contact us using the method in the “Contact Us” section and describe the right you wish to exercise.
2. Provide enough information for us to reasonably verify your identity and locate the relevant records.
3. If using an authorized agent, provide proof of authorization where required.

We will not unlawfully discriminate against you for exercising applicable privacy rights. We may deny or limit a request where permitted by law, including when we cannot verify identity, must retain information, or an exception applies.

Triangle and its service providers may process information in the United States and other countries. These locations may have privacy laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections, vendor commitments or other legally recognized mechanisms.

Our websites may link to or embed third-party services, including forms, calendars, video players, analytics tools, advertising platforms, payment providers and social networks. Those third parties may collect information directly from you and process it under their own privacy policies. We are not responsible for the privacy practices of services we do not control.

When we provide services to clients using client-selected systems or integrations, use of those platforms may also be subject to the client's and provider's terms and policies.

Our websites and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology or legal requirements. The “Effective” date at the top of the page indicates when the current version took effect. Material changes may be communicated through the website or other appropriate channels.

To ask a privacy question, submit a rights request, or raise a concern about this policy, contact Triangle AI Systems through our website. Please include “Privacy Request” in your message and provide enough information for us to understand and respond to the request.